This is usually useful when you get a new phone or your authenticator app is not working properly.

1) Hover over My Account in the top right corner of the EMR. Then click Account Management.

2) Navigate to Security + Passwords from the options on the left.

3) Select Edit in the Cell Phone section and follow the instructions in the EMR.

You’ll need to enter the phone number you want to receive codes on, press Text Me and then enter the code we send you into the Text Message Number box.

Lastly enter the password you use to login to AVA and click Save.

Note: We highly recommend using the Google Authenticator app or the Microsoft Authenticator app to get your codes as opposed to by text or email.

Google Authenticator for Android and iOS
Microsoft Authenticator for Android and iOS

For more information about security in AVA, click here. To learn more about Google two step verification click here.

Get more help by contacting our email: emr-support [[@]] avaindustries [[dot]] ca